Refund & Return PolicyAt OURA Hair Oil, customer satisfaction is at the heart of everything we do. We take pride in creating high-quality hair care products using carefully selected natural ingredients designed to support healthier, stronger, and more beautiful hair. We understand that online shopping requires trust, and we are committed to ensuring that every customer has a positive experience with our brand. If you are not completely satisfied with your purchase, we encourage you to contact our customer support team so we can assist you in finding a suitable solution. Our goal is to provide fair, transparent, and customer-friendly policies that protect both our customers and our business while maintaining the highest standards of quality and service.

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, you may request a return or refund within 7 days of receiving your order. To qualify for a return, the product must be unused, unopened, and in its original condition, including all packaging, labels, and seals. We may request photographs of the product and packaging to verify the issue before processing your claim. Once your request has been reviewed and approved, we will provide instructions regarding the next steps. We strongly recommend that customers inspect their orders immediately upon delivery and report any issues as soon as possible to ensure a smooth and efficient resolution process.Due to health, hygiene, and product safety considerations, certain items are not eligible for return or refund. Products that have been opened, used, altered, damaged through misuse, or returned without their original packaging may not qualify for a refund or exchange. In addition, we cannot guarantee refunds for products that have been improperly stored or handled after delivery.

If a return is approved, the customer may be responsible for return shipping costs unless the return is due to an error on our part, such as shipping the wrong product or delivering a defective item. Once the returned product is received and inspected, approved refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account.Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and will fall under the terms of this Refund and Return Policy. OURA Hair Oil reserves the right to refuse any return or refund request that does not meet the requirements outlined above or appears to involve misuse of the policy. We continuously strive to improve our products and customer experience, and we value the trust our customers place in our brand.

If you have any questions regarding returns, refunds, exchanges, shipping issues, or any other concerns, please contact our customer support team. We are dedicated to providing prompt assistance and ensuring that every customer receives the care and attention they deserve. Thank you for choosing OURA Hair Oil and allowing us to be part of your hair care journey.